TERMS AND CONDITIONS
Payment
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, design services, or other services, the User agrees that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. We require each order to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not start working on a print job until we receive the full payment unless otherwise agreed to.
Once a print job has been approved by the customer and is already “In Production,” no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to production, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise noted.
Our Sales Tax Policy
Miami Paper Exporters, Inc. charges sales tax to orders picked up or shipped to an address within the state of Florida unless you are tax exempt. If you are tax exempt, you need to send us your tax exemption certificate.
Proofs
If requested, a digital proof will be sent after we have received your file upload and order. Actual time will vary depending on our current workload. No job will be sent to press without your approval unless waived (Print As Is). It is the customer’s responsibility to check their proof. We are not liable for delays in the order caused by the customer’s non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues. Neither do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and thoroughly reviewed before approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation, or image placement. The customer is fully responsible for all that is contained in the final approved proof.
Miami Paper Exporters, Inc. does not offer hard copy proofs, only digital proofs sent by email.
Color Accuracy
Miami Paper Exporters, Inc. will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with Miami Paper Exporters, Inc. you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV-coated product.
No Liability for Errors
Miami Paper Exporters, Inc. is not liable for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size. Miami Paper Exporters, Inc. does not make any changes to customer files.
Overprint and Underprint Policy
Due to the gang run method that Miami Paper Exporters, Inc. uses, we cannot guarantee that every order will be the exact number of items that were ordered. Miami Paper Exporters, Inc. can only guarantee that it will come within plus or minus 5% of the number of items ordered.
Artwork Files
Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Miami Paper Exporters, Inc. Miami Paper Exporters, Inc. is not responsible for any issues regarding the orientation or alignment of the pages of your submitted artwork. By submitting the artwork to Miami Paper Exporters, Inc., you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-a-kind” transparencies, prints, or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for the loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT send in any artwork files consisting of the following material: offensive, indecent, or improper material, any material that could give rise to any civil or criminal liability under applicable law, and any material that could infringe on the rights of privacy, publicity, copyrights, or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order that, in our opinion, may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Printing Production Time
Printing production time begins once your order has been placed, and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Printing turnaround time begins when we receive approval for your proof and full payment has been made. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready, printing production begins when we have your print-ready file(s), not from when the order was first submitted.
For all other turnaround options, orders and files must be submitted print-ready by 12:00 P.M EST. If you submit a job after the cutoff time, the production time begins the next business day. For example, a job for 48 Hours Production Time that you submitted at 3 P.M. EST Monday, your production time will start on Tuesday.
Please note that there is no production or shipping on Saturdays, Sundays, and Holidays. As a result, these days are not considered when calculating printing production time. Additionally, while Production Turnaround includes printing, cutting, and binding, it does not include design or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays, and holidays.
Shipping and Export
All items for export will be sent to the consolidator, freight forwarder, or carrier of the customer’s choice. All transportation and courier costs are the responsibility of the customer. All domestic orders will be shipped using a shipping company at Miami Paper Exporters, Inc.’s discretion. We will go over shipping options with customer, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by the carrier. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.
Shipping transit times vary, and Miami Paper Exporters, Inc. assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
Miami Paper Exporters, Inc.’s responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Miami Paper Exporters, Inc. is not liable for damages that occur during shipping.
Miscellaneous
All complaints must be registered within 24 hours of receipt of your final printing job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.
All materials we create in producing your printed product are the property of Miami Paper Exporters, Inc. Although these materials will NOT be sold or given to any other party. Please note that your printed product or images used for your printed product will not be used in any advertising without your prior written consent.